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Business Services Apprenticeships

About the Business Services Apprenticeships

Applications open on an adhoc basis

At CMS, we recognise that our success as a leading law firm relies on the talent and dedication of our business services teams. Our non-legal/business services apprenticeships provide a unique opportunity to gain hands-on experience and develop essential skills in a professional and dynamic environment.

Whether you are starting your career or looking to build on existing knowledge, our apprenticeships offer the training and real-world experience you need to thrive in your field and contribute to our success.

Locations

Apprenticeships are available in England and Scotland.

Eligibility

  • 16 or older
  • Not in full-time education
  • Live in England

Levels of Apprenticeship at CMS

We offer apprenticeships at various levels to suit different stages of your career journey.

Level

Equivalent education level

Intermediate (Level 2)

GCSE

Advanced (Level 3)

A level

Higher (Level 4,5,6 and 7)

Foundation degree and above

Degree (Level 6 and 7)

Bachelor’s or master’s degree

Apprenticeships we offer

Business Administration Apprenticeships – Level 3

The Business Administration Level 3 Apprenticeship equips you with versatile skills that are valuable across various sectors. In this role, you work both independently and as part of a team to enhance administrative services, manage priorities, and engage with internal and external stakeholders. You gain hands-on experience in a variety of tasks, supporting colleagues in the secretarial team, fee earners, and partners. This allows you to develop your skills and confidence while working closely with experienced professionals. You will undertake a range of administrative duties, such as scanning, filing, printing, and general office tasks.

Information Communications Technician – Level 3

The Information Communications Technician Level 3 Apprenticeship provides comprehensive training in IT support and infrastructure management. You assist with hardware issuance and replacements, ensure that support requests are resolved within defined SLAs, and document issues using the ITSM tool. You follow established processes and procedures while setting up mobile phones, performing hardware refreshes, and supporting client and internal meeting rooms. Daily tasks include backup tape changes, hardware maintenance, troubleshooting storage and server controllers, and conducting physical checks of system hardware. You gain hands-on experience with network skills, switch upgrades, cable tracing, and wireless troubleshooting. You also chaperone vendors during maintenance, participate in project work, and support video conferencing needs.

Facilities Services Operative – Level 2

As a Facilities Services Apprentice, you provide proactive support to the Client and Facilities teams. You ensure a high-quality environment for clients and visitors, liaising with IT, AV, and facilities teams to report and address faults. You assist with AV tasks, set up conference and meeting room facilities (excluding AV equipment), and support external CMS seminars. You conduct weekly audits of all conference and meeting rooms, checking equipment, lighting, and air conditioning, and report any issues to the helpdesk. You also assist with logistics and planning for moves and changes, maintaining high levels of customer service and professionalism. This apprenticeship is designed to help you develop practical skills in facilities management and customer services.

Project Management Apprenticeship – Level 4

Our Level 4 Project Management Apprenticeship equips you with the skills and knowledge to excel in delivering successful projects. You gain practical experience in project planning, risk identification, and resource management, while mastering budgeting and quality control. This apprenticeship is designed to help you thrive in a dynamic business environment, providing you with the tools to manage challenges and adapt to change effectively.

Additional apprenticeships we offer:

In addition to the apprenticeships listed above, we offer a range of other programmes to support your career development, including:

  • Financial Services Administrator – Level 3
  • HR Support – Level 3
  • Digital and Technology Solutions Specialist (Integrated Degree) – Level 7
  • Management and Leadership – Levels 3 & 5
  • IT Apprenticeships – Levels 3 – 7

Benefits of Apprenticeships

Earn While You Learn

Gain practical experience

High quality training paid for by the firm

Career progression opportunities

It’s rewarding

Off the job training

Off-the-job training is essential for evaluating an apprentice’s progress from their initial skills and knowledge to their achievements throughout the apprenticeship. It measures how apprentices advance and what they can now accomplish as a result of their training and experience. Each apprenticeship requires a minimum of 6 hours of off-the-job training per week.

Examples of Off-the-Job Training

  • Theoretical Learning: Lectures, role playing, simulation exercises, online learning, and manufacturer training.
  • Practical Training: Shadowing, mentoring, industry visits, seminars, networking events, and practicing tasks.
  • Learning Support: Time spent writing assessments and assignments.

Any questions?

Take a look at our dedicated FAQs page